Consumer Portal Log In
To create an account on our portal

Step-by-Step:

  1. Click “Sign Up” on the Consumer Portal login screen.
  2. Enter your email address, first name, last name, and phone number.
  3. A validation email will be sent to the email address provided – click on the link in the email to activate your account.
  4. The activation link will be valid for 5 days from the day of receipt of email – if you cannot find the email, please check your “Junk” folder in case it ended up there.
To register a protection plan that is not appearing in the “My Plans” section

Step-by-Step:

  1. Click on the “Register Plan” tile found on the Dashboard or the “Register a Plan” link in the “My Plans” section.
  2. Enter the plan agreement number – if you do not know where to find it, please click on the “Where do I find my plan agreement number?” link and review the various examples.
  3. Follow the remaining prompts and enter all required information.
  4. Once complete, you will receive a confirmation message that your plan has been registered and it will appear in “My Plans” section.
To start a claim

Step-by-Step:

  1. From the Dashboard, click on the “Start New Claim” tile.
  2. Select the appropriate protection plan from the list.
  3. Follow the remaining prompts and enter all required information.
  4. Once complete, you will receive a confirmation message that your claim has been created and it will appear in “My Claims” section.