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WHAT TO DO WHEN A COVERED MISHAP HAPPENS

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PROTECTION 1ST CUSTOMER CARE CENTER

Protection 1st stakes its outstanding reputation on our ability to deliver exceptional customer service.

Personal Attention:

Protection 1st offers access to live customer service representatives who are available to assist customers in solving their problems by offering tips, products, appointments with service technicians and claim filing assistance.

Expert Service:

The depth of our furniture industry service is evident in every step of the service process. From our tenured service center staff to our reputable cleaning and repair technicians, we're all working toward giving you the best service experience possible.

CLEANING TIPS


General Rules and Precautions:

Before proceeding with any of the following recommendations, read the product labels and/or materials provided by the manufacturer. If there is any conflicting information, always follow the advice provided by the manufacturer or consult a cleaning professional.


  • Always pretest remedies (including water) in an inconspicuous area before using them on your furniture to safeguard against color transfer or discoloration.
  • Treat spills and stains IMMEDIATELY. The longer a spot remains on the fabric, the harder it will be to remove.
  • For liquid spills: blot-up quickly with an absorbent cloth, white paper towels, or a sponge. Gentle blotting will often remove all traces of the stain.
  • For a spilled substance: (jelly, peanut butter, dried mustard) a dull-edged spoon may be used to scoop up or gently scrape to loosen the substance.
  • For dry spills: (ashes or dry cosmetics) do not use liquid. Adding any liquid to a normally dry substance may cause a permanent stain. Vacuum, beat the area with a ruler or similar implement, vacuum again, then use the adhesive side of masking tape to remove any residue.
  • Vacuum or gently brush away any loose dirt or other particles.
  • Do not rub, scrub, or use a brush, it may damage the fabric.
  • Do not over-wet the spot. Some dyes or backings of some upholstery fabrics may be affected by water. Flooding the stain with fluid simply spread the dirt and possibly affect the backing or foam padding.
  • Work from the outer edge of the stain toward the center to prevent rings and spreading.
  • After the stain is removed rinse with clear water, then absorb all moisture with white towels. Place a thick layer of towels over wet area and weight with heavy object. If necessary, place aluminum foil between towels and the weight to prevent transfer of color from weight to the fabric. The moisture and residue will wick up into the absorbent material by capillary action. Check periodically, re-wet and change if toweling is stained. Brush up the pile lightly after removing the paper towels.
  • Never remove zip-off cushion casings and launder them, they may shrink or become distorted and will not re-install properly.

Care Tips by Type of Furniture:

Wood Furniture:

  • Don’t set anything on the wood that could cause damage – hot plates, sharp objects, and abrasive items such as ashtrays and ceramic lamps are frequent offenders.
  • Dust frequently to remove every day abrasive particles from wood surfaces. Use a clean, soft, lint-free cloth, such as a white t-shirt or cotton baby diaper.
  • Polish wood surfaces regularly to enhance the shine and remove smudges and particles.
    Avoid humidity extremes to prevent warping.

Tip: Many wood furnishings need to “breathe” to maintain their appearance and durability. Rotate accessories on tables and desks to allow different parts of the furniture to be exposed to the air.


Fabric Upholstered Furniture:

Fabric Cleaning Codes

  • Vacuum weekly.
  • After vacuuming, reverse any reversible cushions.
  • Hand-fluff down-filled pillows and cushions.
  • Rearrange furniture occasionally to ensure even use of cushions and wear areas.
  • Have your furniture professionally cleaned once a year.

Tip: Prevent fading and fiber degeneration by placing your furniture away from direct sunlight.


Leather Furniture:

Leather Cleaning Codes

  • Dust furniture at least once a week with a soft, dry cloth.
  • Leather should be cleaned and protected every 2 months.
  • Place furniture a minimum of two feet away from radiators and other heat sources.
  • Avoid sharp objects near leather that could puncture or tear.
  • Protect leather from direct and indirect sunlight to avoid fading.

Tip: Using a leather protector after cleaning it with a specially formulated leather cleaner will help keep your leather furniture looking good longer.