myService by Montage
Your customers love the service they receive from Montage Furniture Services' protection plan program - now offer the same great service for your manufacturer warranty and customer service programs.
myService by Montage allows you to centralize your furniture repair and customer service needs to a single contact point. We'll tailor the service experience to your specific needs and operate under your brand, making the process seamless to your customers.
myService offerings include:
- Claim validation and management.
- Technician assignment and management.
- In-home technician inspection and repair services.
- Distribution of retailer-provided inspection packets and self-help repair items.
- Parts ordering directly from your vendors.
- Payment processing for parts or services.
- Repair/exchange or replacement management with retailer.
- Referrals for additional assistance when terms of the warranty have expired.
- Secure online reporting and customer/claim data access.
Additional services to help streamline your customer service operations include:
- Front desk call routing.
- Self-help cleaning and repair tips.
- Complaint administration.
To find out more information, please send an email to myservice@montagenet.com
