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Montage Furniture Services

myService by Montage

myservice

Your customers love the service they receive from Montage Furniture Services' protection plan program - now offer the same great service for your manufacturer warranty and customer service programs.

myService by Montage allows you to centralize your furniture repair and customer service needs to a single contact point. We'll tailor the service experience to your specific needs and operate under your brand, making the process seamless to your customers.

myService offerings include:

  • Claim validation and management.
  • Technician assignment and management.
  • In-home technician inspection and repair services.
  • Distribution of retailer-provided inspection packets and self-help repair items.
  • Parts ordering directly from your vendors.
  • Payment processing for parts or services.
  • Repair/exchange or replacement management with retailer.
  • Referrals for additional assistance when terms of the warranty have expired.
  • Secure online reporting and customer/claim data access.

Additional services to help streamline your customer service operations include:

  • Front desk call routing.
  • Self-help cleaning and repair tips.
  • Complaint administration.

To find out more information, please send an email to myservice@montagenet.com



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