Recent News
Retailers seeing benefits of MFS's secure, service-focused programs
(Roseville, Minn., August, 2009) - Retailers around the country are viewing their relationship with Montage Furniture Services as a bright spot in the midst of a challenged economy, vendor closings and skeptical consumers.
"Our close rates with MFS plans have continued to increase, despite everything that's going on with the economy," said Bob Mills, President of Bob Mills Furniture. "When you have a program that works, it works regardless of the circumstances. We're thrilled at the opportunities MFS continues to bring to us."
In addition to forging a relationship with The Warranty Group to offer financial and regulatory security through underwritten protection plans, Montage brought myService by Montage to the market to help retailers manage customer and manufacturer warranty service issues.
The myService program enables retailers to centralize their manufacturer warranty, spot removal, repair and other customer service-related issues to a single contact point. Because it can be tailored to a retailer's specific needs and criteria, the myService program is particularly desirable to retailers who have previously done business with another protection plan vendor and want to ensure that their customers are taken care of, regardless of the circumstances of that vendor.
Retailers can pay for myService-related services as they are incurred, which frees up cash flow, while saving them time and hassle. Retailers who use the program also see significant savings in technology, infrastructure and overhead costs because they do not have to maintain a separate department to manage these types of issues.
"The myService program is just another way we've continued to build on our overall market offering to make it even more compelling. Just as with everything we've done, the program was developed to give retailers the confidence that their customers will receive world-class service for the long haul," said Alan Salmon, Montage Furniture Services president.
For more information about MFS, contact salesinfo@montagefs.com , or visit www.montagefs.com.
Featuring a comprehensive line of underwritten protection plans, MFS stakes its outstanding reputation on its ability to deliver exceptional customer service to furniture retailers and their customers. MFS furniture protection plans cover fabric, leather and vinyl upholstery, area rugs, mattresses, wood and other solid surfaces.
