Montage Furniture Services is a business unit of Montage, Inc. Montage, Inc. was founded in 1972 as a marketing services company. Since the early 1980's, we have been providing customer services to consumers and professionals on behalf of major corporations, including several Fortune 500 companies.
One of our areas of special expertise is the home furnishings industry. Montage has been a prominent service provider to the Furniture Protection Plan industry since 1983. During that time, we have handled over 4,000,000 calls from consumers with questions or problems regarding their home furnishings. In addition, we have dispatched hundreds of thousands of in-home technician services for stain removal and furniture repair.
In 2004, we introduced a new business unit, Montage Furniture Services, to launch our own line of Furniture Protection Plans. These plans are backed by the same level of service excellence that has built our reputation for quality and integrity for over 20 years.
MFS is a Better Business Bureau accredited business and carries a service and reliability rating of A+, the highest rating awarded by the BBB. Click Here to view our BBB report.
MFS Value Proposition for dealers: MFS furniture protection plans support your internal standards and enhance customer satisfaction and loyalty while delivering outstanding value and financial return.
MFS Value Proposition for consumers: Your investment in a MFS furniture protection plan will deliver fast, fair and friendly assistance when you call for service, regardless of whether or not your problem is covered by the plan. Covered problems will be serviced as quickly as is practicable; non-covered problems will be handled with empathy and an explanation will be given as to why the problem is not covered.